NOC

Magdalene operates a purpose built 24/7 fully resilient carrier class network operations centre, providing the highest quality of telecommunications support services to customers.

Support Desks

  • Basic help desk to full managed services
  • Site access management
  • Support desks resolving incidents
  • Network monitoring and incident management
  • Remote technical solutions
  • Technical assistance centre
  • End-to-end trouble ticket management
  • Dedicated/white label customer support desks
  • Fault management centre - reactive engineer dispatch, spares parts to site, access to site within define SLA/KPIs
  • Managed provisioning services
  • Utilisation of own or customer tools and systems including salesforce, U2000

Wider Services

  • Plant protection management
  • Facilities maintenance management
  • Preventative engineering maintenance and small works scheduling such as lock swaps, card upgrades, surveys
  • Network records management
  • Lone worker tracking
  • Health and safety reporting solutions

Infrastructure

  • Operates 25/7 365
  • Carrier-class facility
  • 15-second call answering
  • Diverse power
  • Back up generators
  • 10g fibre link between buildings
  • Virtualised servers
  • Multiple locations
  • Full disaster recovery
  • ISO accredited