Case Studies

For more detail on what we do and works we have completed, view our case studies below:

Network Operations Centre Services

Network Operations Centre Services

Overview
In 2009, Geo (now Zayo) outsourced to Magdalene all of its Network Operations Centre Services that supported its UK and EU Networks and Customers. This was a long-standing contract where Geo entrusted Magdalene with support for its high-availability fibre network, 24/7, that provided the critical backbone infrastructure for their Tier 1 customers. This service was part of a larger managed service contract where Magdalene was also responsible for field engineering services in the UK. This was initially a 5-year contract (and extended by an additional year) which transferred to Zayo when Zayo acquired Geo in 2014. This contract has been further extended by an additional 4 year.

Key aspects of delivery
The Service over the term has incorporated a diverse range of functions Field Services with 3-hour To Site SLA in line with the strategic capability evolution of Zayo. These functions have included on a “white label” basis:

  • Management of landlords, landowners
  • Fibre provisioning
  • Diversion schemes
  • Network Monitoring
  • Network operations centre
  • Fault Management
  • Field services
  • Design, Build and Operate of dedicated customer networks
  • Records management

Through strong relationships, technology capability, processes and a customer focussed culture, Magdalene supported and enabled the growth of Geo and continues to provide an effective and efficient operations capability for Zayo.

View More ⬇
National Decommissioning & Recycling

National Decommissioning & Recycling

Overview
Orange Broadband was one of the original local loop un-bundlers having over 1500 DSLAMs across the UK. Magdalene had been a long term service partner installing over 50% of these DSLAMS in the construction phase of the network. The network also had over 20 PoP sites consisting of the Alcatel-Lucent 7750SR-12, SR-7 and ESS-7 MPLS Nodes.

Key areas of delivery
Magdalene were contracted to run a time critical 3 month project to meet landlord deadlines to:

  • De-install all of the network assets from across the UK
  • Make good all of the exchanges
  • Recover all equipment and cabinets to a central location for resale/recycle/precious metal recovery
  • Cherry pick high value items to be returned to the vendor for reuse
  • Revenue recovery from the remaining assets

The timing of the work was particularly challenging as delays in the subscriber migration program meant that works had to be completed in mid-winter January through to March. Magdalene’s customer was able to achieve its targets for network migration and exit of key premises which underpinned their near-term business case. Not only did they achieve their timescales but a highly complex project was simplified and the return revenues quickly realised. This project has helped Magdalene form a long term relationship with its customer for the delivery of complex project.

Key client benefits

  • Magdalene were able to deploy over 20 teams to ensure the project timescales were met
  • All materials and equipment were fully accounted for on our online system
  • Exceeded the clients revenue recovery target using international channels
View More ⬇
Managed Services for Critical Infrastructure

Managed Services for Critical Infrastructure

Overview
Utility companies rely heavily on their critical telecommunications infrastructure. These private networks often interface with plant and equipment which is intended to last not just for years but for decades. Maintaining critical communications over this legacy equipment in the face of ever-changing network technologies is a task that utility companies are increasingly outsourcing to specialist providers such as Magdalene.

Key areas of delivery
In order to support its objectives for service delivery transformation and budget savings, Northern Ireland Water outsourced to Magdalene
the whole of their operational telecoms maintenance and site facilities management across Northern Ireland. By introducing a structured service delivery regime that aligned with the goals of the organisation, Magdalene was able to deliver savings at the same time as implementing network refreshes and introduce technology updates whilst maintaining “business as usual” operations in NIW’s
estate of over 100 sites across Northern Ireland.
The managed services that Magdalene provided NIW were:

  • 24/7 network operations and service desk
  • Telecom transmission field maintenance
  • IP and voice network maintenance
  • Network refresh, expansion and technology update capital projects
  • Radio telemetry maintenance
  • Tower maintenance and safe to climb certification

Key Client Benefits
As well as the financial savings achieved, NIW benefited from increased operational efficiencies and reporting functionality that helped it achieve its business KPIs and performance targets with key stakeholders.

View More ⬇
Global Network Operations Centre

Global Network Operations Centre

Overview
Dedicated Network Partners Oy (DNWP) is one of the world’s leading critical communications solution providers. Magdalene is one of DNWP’s founding reseller partners providing both the iconic Dynanetand Connection Master “Multi-service” platforms in to the UK transport and utilities market.

Key aspects of delivery
As part of our strategic partnership, Magdalene provide a round-the clock Technical Assistance Centre service for DNWP’s Global Customer base. This 24/7 service provides critical support and remote engineering services to:

  • International providers of critical national infrastructure
  • Global reseller network
  • Strategic OEM Partners

All Magdalene specialists are certified by DNWP to support the whole of its product portfolio. Our engineers will help diagnose customer faults, either directly or via the partner, and can escalate directly to R&D any software enquiries that are identified. Magdalene hosts a fully equipped DNWP test lab environment where it has all variants of hardware and software ready to replicate any customer issue. This facility can also be used for software release acceptance testing or for interactive customer engineer training.

Key Client Benefits
This Magdalene service benefits DNWP, its customer and its global channels by:

  • Providing key support services to new territories and critical projects
  • Supporting new global channels and business development activities
  • Working synergistically with DNWP R&D to deliver Service Level Agreements
View More ⬇
Switch Migration

Switch Migration

Overview
BT Managed Services provides a range of maintenance and operational services to Virgin Media, part of which is the management of the Virgin Media voice switch estate. One such switch site in Hammersmith required its 20,000 subscribers to be migrated to a geographically separate switch in Barnet as the Hammersmith switch environment was due to be decommissioned. The subscriber data including individual user active features required migrating during a minimal event window with parallel project works occurring to transfer the physical transmission connectivity.

Key Aspects of Delivery
The project overall comprised of a number of workstreams on the switch infrastructure, transmission networks and subscriber data.

  • Barnet switch required capacity upgrades to accommodate the additional subscribers
  • The transmission network required auditing and route preparation works for the change in the physical path connectivity
  • The baseline subscriber data and associated subscriber/subscriber feature changes during the project required regular review to ensure changes fully captured prior to migration

Careful planning and rigorous testing was performed to ensure that data was accurately mapped between the donor and recipient switches and that the migration processes themselves ran smoothly within the migration window available. Through strong relationships and efficient working with BT, this project was successfully completed with Zero impact and no residual faults.

Key Client Benefits
Any network down-time or disruption could result in a customer wanting to switch networks in the competitive ISP/ Voice operator marketplace. Magdalene’s proven set of processes and tools which enable seamless and impact free subscriber migration removes the operational risks whilst maintaining customer satisfaction. As voice networks continue to evolve towards IP, Magdalene provides the complete solution to support operators in evolving their networks without adverse effects to their customers.

View More ⬇
Imperial Hospital Trust

Imperial Hospital Trust

Optical Fibre Transmission Service

  • Imperial Hospital Trust required a high capacity private network between its three London hospital sites.
  • Magdalene worked closely with the technical teams on site to design and provision a DWDM optical network, initially providing a 100G connection between each location.
  • This exponential increase in bandwidth over the previous infrastructure allowed for aggregation of services across the group and improved efficiencies between departments.
  • The architecture of the DWDM network and flexibility of the Huawei WDM equipment used, allows for easy and rapid deployment of bandwidth upgrades as the need arises in the future.
  • The solution has given the Trust a long term, scalable, secure and reliable network infrastructure which can grow as the needs of the hospitals dictate.
View More ⬇