Magdalene provide UK wide 24/7 First Line Field Maintenance Support to Nokia on Project Darwin.
Magdalene are pleased to announce a two year contract to provide FLFM to its strategic OEM partner Nokia to support the UK wide Darwin rollout on EE.
The service is co-ordinated from Magdalene’s 24/7 carrier class network operations centre based in St Ives. Within the NOC the Fault Management Centre team manage the 24/7 service ensuring the engineer dispatch, spare parts and fault resolution are achieved within SLA.
Magdalene provide a fully trained engineer on site across the UK to fix faults from a simple card swap to the re-commissioning of whole units. This is a 4 hour to site SLA which takes full advantage of Magdalene’s dense coverage of field engineers throughout the UK.
Keith Lamport, Magdalene Sales Director said “We are very pleased to support Nokia as a strategic partner for field maintenance services. This extends our support offering to Nokia allowing them to experience greater benefit from our engineering infrastructure investments.”