Global Support for DNWP ‘Connection Master’ customers.


Magdalene Ltd has strengthened its partnership with Dedicated Network Partners Oy (Ltd.) by signing a Global contract to provide 24/7 TAC services  for the worldwide customers of ‘Connection Master’ products .


As successor to the ‘Dynanet’ multiplexer transmission products from Nokia Siemens Networks (NSN), the ‘Connection Master’ products from DNWP (Dedicated Network Partners) offer the latest developments and capabilities in multi-service access technology whilst retaining the same philosophy of reliability for the long term.


These latest DNWP Connection Master products are being rolled out internationally to customers, who require round-the-clock technical assistance and maintenance services. Magdalene and DNWP have now established a service combining ‘3rd line’ vendor services from DNWP including software support and hardware repair, with 24/7 Remote Technical Assistance Centre Services from Magdalene. This ensures the very best combination of the continuous availability and immediate responsiveness of System Experts together with in-depth manufacturer product line support to ensure end-to-end operational network availability.


Keith Lamport, Magdalene Sales Director, says: “Establishing this global support service builds on Magdalene’s partnership and investment with DNWP for the ‘Connection Master’ products. Through this agreement, Magdalene is now able to provide its technical support expertise to assist DNWP’s international customers, ensuring and maintaining the operational effectiveness of their networks. Magdalene’s support service is under-pinned by its operator class 24/7/365 Network Operations Centre (NOC) and comprehensive testbed laboratory facilities.”