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The Network Operations Centre is fully resilient with duplicated communications feeds, standby power and a full disaster recovery plan. It is staffed with a combination of engineers and monitoring staff so that we react quickly with well founded technical solutions to our Customers’ network issues. We run the industry leading Remedy trouble ticketing system which is integrated with our workforce management system, Tom Tom Work. We also provide full web-based access for Customers to remotely interrogate our systems to understand performance levels and trace individual cases. With these systems we provide full sets of statistics to support performance against committed levels.
Our Network Operations service is completely flexible in terms of scope and scale of offering. We can take full responsibility for a nationwide public network on a 24/7 basis with a full suite of associated support services right the way through to a simple contact point/help desk facility.
We can take primary responsibility for network operations or we can provide a complementary service to an operators’ existing capability. This can take the form of either out of hours support or for Magdalene to take responsibility for a subset of a network’s technology. The presentation of our service may be tailored to an operator’s specific requirement so that we appear to their Customer as that operator.
The Network Operation Centre provides full network monitoring and operations services across a wide range of network types. We look after fixed and mobile public operator networks, utility type networks, public safety and security, and enterprise customers such as financial services. We provide these services for Customers both in the UK and overseas and across a full range of technologies. |
