NOC.

Magdalene operates a purpose built 24/7 fully resilient carrier class network operations centre, providing the highest quality of telecommunications support services to customers.

 

  • Basic held desk to full surveillance and remote fixes
  • Customer dedicated staff
  • Fault management centre – engineers, spares, despatch
  • Incident jeopardy management
  • Managed provisioning services
  • Plant protection
  • Planned engineering scheduling
  • Network records management
  • Lone worker tracking
  • Health and safety reporting solutions
  • 24/7 carrier-class
  • Service desk
  • Incident management
  • Network surveillance
  • TAC and helpdesk
  • Change control
  • 3rd party management
  • Online ticket portal
  • Disaster recovery