Very closely associated with Magdalene’s maintenance capabilities are the network operations responsibilities that are undertaken both directly with operators or in partnership with equipment vendors.
The scope can vary from a straightforward outsourced contact centre right the way through to major nationwide network operations outsourcing; and many variations in between. Magdalene provides surveillance of networks from its own UK based network operations centre and dovetails this into the nationwide maintenance footprint. This capability suits the needs of operators and vendors seeking alternatives to the conventional solutions. It allows access to independent, third party operational capability and gives the operator freedom to focus on core capabilities. It ensures that resources are well utilised and that future flexibility is retained.