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Operating in markets ranging from the emergency services and transport, to mobile networks and airports.


Technical Support Engineer

Job Type Permanent

Location St Ives

Start Date ASAP



We are a total solutions provider to the telecommunication industry. Whether it is making a mobile phone call, downloading music at home, using ecommerce platforms in the office, communicating on social networks or making a restaurant reservation, it is likely the type of technology that Magdalene is working on every day is involved. Magdalene has 200 employees over 3 offices in Cambridge, Belfast and Glasgow.

Key Responsibilities:

The Transmission Technical Support Engineer is responsible for providing support on technical issues to Magdalene’s customers. Specific responsibilities include;

  • Resolving faults within agreed SLA’s.
  • Keeping fault tickets up-to-date.
  • Provide system solutions for customer builds and network upgrades.
  • Emergency on-call rota.
  • Provide technical consultancy to the account teams for tender responses.
  • Provide internal and external training.

General Requirements:

  • To maintain professional development to meet the changing demands of the job, participate in appropriate training activities.
  • To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
  • Carry out all work in accordance with the company quality procedures.
  • Work safely at all times in accordance with the company’s Health and Safety Arrangements.

Key Skills and Attributes:

  • Self-motivated with a genuine desire to learn.
  • Enthusiastic and positive demeanour.
  • Effective and confident communication style.
  • Clear written and verbal communication skills.
  • Attention to detail and ability to work accurately.
  • Able to cope with pressure and remain calm.

Experience and Qualifications:


  • Expert technical knowledge and fault finding skills on a wide range of WDM products, with focus on Huawei OSN1800 (including U2000 NMS), Ekinops and Packetlight.
  • Good understanding in the use of optical test equipment and optical cleaning procedures.
  • Competent in ethernet and fibre channel testing procedures and test equipment eg RFC2544.


  • PDH/SDH experience including Nokia Dynanet & Synfonet, Keymile UMUX, DNWP Connection Master and associated NMS platforms.
  • Other DWDM experience considered including Ciena 6500, 6100 and ADVA FSP3000 R7.
  • Cisco/Huawei accreditation: CCNA/CCNP/HCNA/HCNP