Our Jobs

Operating in markets ranging from the emergency services and transport, to mobile networks and airports.

Careers

Technical Support Engineer

Job Type Permanent

Location St Ives

Start Date ASAP

Duration

Magdalene:

We are a total solutions provider to the telecommunication industry. Whether it is making a mobile phone call, downloading music at home, using ecommerce platforms in the office, communicating on social networks or making a restaurant reservation, it is likely the type of technology that Magdalene is working on every day is involved. Magdalene has 200 employees over 3 offices in Cambridge, Belfast and Glasgow.

Key Responsibilities:

The Transmission Technical Support Engineer is responsible for providing support on technical issues to Magdalene’s customers. Specific responsibilities include;

  • Resolving faults within agreed SLA’s.
  • Keeping fault tickets up-to-date.
  • Provide system solutions for customer builds and network upgrades.
  • Emergency on-call rota.
  • Provide technical consultancy to the account teams for tender responses.
  • Provide internal and external training.

General Requirements:

  • To maintain professional development to meet the changing demands of the job, participate in appropriate training activities.
  • To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
  • Carry out all work in accordance with the company quality procedures.
  • Work safely at all times in accordance with the company’s Health and Safety Arrangements.

Key Skills and Attributes:

  • Self-motivated with a genuine desire to learn.
  • Enthusiastic and positive demeanour.
  • Effective and confident communication style.
  • Clear written and verbal communication skills.
  • Attention to detail and ability to work accurately.
  • Able to cope with pressure and remain calm.

Experience and Qualifications:

Essential

  • Expert technical knowledge and fault finding skills on a wide range of WDM products, with focus on Huawei OSN1800 (including U2000 NMS), Ekinops and Packetlight.
  • Good understanding in the use of optical test equipment and optical cleaning procedures.
  • Competent in ethernet and fibre channel testing procedures and test equipment eg RFC2544.

Desirable

  • PDH/SDH experience including Nokia Dynanet & Synfonet, Keymile UMUX, DNWP Connection Master and associated NMS platforms.
  • Other DWDM experience considered including Ciena 6500, 6100 and ADVA FSP3000 R7.
  • Cisco/Huawei accreditation: CCNA/CCNP/HCNA/HCNP

 

APPLY