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Operating in markets ranging from the emergency services and transport, to mobile networks and airports.

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Network Operations Engineer

Job Type contractor

Location uk wide

Start Date ASAP

Duration On going

Magdalene are currently advertising for a Network Operations Engineer to join our increasing team. The successful candidate will be tasked with increasing network availability and ensure our customer expectation is adhered to. The added benefit is they will also be reactive and proactive in looking for issues across other sides of our customers network, dealing with alerts and alarms which show a Performance impact on any RAN (Radio Access Network) component. They will deal with questions which come in from various teams across the business i.e. Service Management, the regional team etc. They will support the get well plan for London also.

Hours of Service

Office Hours Mon – Fri (8am – 4pm or 9am – 5pm)

Customer Site

2G 3G 4G Cell Dashboard

Run hourly reports and action and Cells highlighted as breaching KPI, these cover both Ericsson and Nokia base stations

Faults may include the following but not limited to:

  • 2G Dropped Calls
  • 2G GPRS faults
  • 2G Cells not taking traffic
  • 3G Dropped Calls
  • 3G Access failures
  • 4G Cells not taking traffic
  • 4G KPI breaches
  • Nokia Traffica RNC and Cell reports
  • PrOptima Reports
  • Monitor our dedicated queue and work towards ensuring SLAs are met on a daily/weekly basis.

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